Welltec | Service Delivery Manager, Williston, ND, USA

A world class company

Welltec is a diverse company with employees from more than 50 countries. This contributes to our unique atmosphere with a global dimension and yet a strong local foothold at the various bases.

Our technologies and services are for the global market, but our solutions are local and tailored to each client. To achieve this, we depend on highly trained and motivated employees.

Our policy is to hire locally and work globally. We therefore recruit where we operate and train our employees at the Welltec Academy supplemented with external training from third parties as needed.

Our global dimension offers a range of opportunities for those who are motivated by a challenging and multicultural environment where employees come with very different backgrounds but with a common wish to collaborate and succeed.

The department

Welltec is recruiting for a Service Delivery Manager for its operations in the US. We are looking for strong candidates with service experience in the oil and gas industry.

The position

As a Service Delivery Manager in Welltec, your tasks will include:

Responsible for investigating all Incident Reports, both HSE and Quality
Responsible for implementing procedures to improve service quality in both the field and workshop environments and to ensure Standards of Performance are being followed
Communicate on a regular basis and as needed with the Operations Manager to inform the progress of ongoing field operations
Responsible for distribution of “Lessons Learned” and “Quality Alert” emails
Develop and implement ‘Best Practice’ procedures where lacking or needing improvement
Responsible for developing documentation related to streamlining the entire field process and striving for continual improvement to the processes
Oversee and coordinate all planning and execution of jobs for their area of responsibility, in coordination with local management
Equipment ordering using the ordering system, in coordination with local management
Planning and documentation for non-standard operations
Responsible for field audits, both HSE and Quality
Client contact inclusive of meeting, presentations, lunch and learns and problem solving
Monthly reports, special projects and tool performance reports as required by management
Liaise between Operations and Sales
Keep competence overview updated for area of responsibility
Compile weekly activity reports for Operations Manager
Attend and make informed contributions at meetings with Operation Manager and Management
Maintain and update field audit records
Audits of redress documentation and Master Asset Tracking
Interacting with customers in a professional manner at all times
Following on-site procedures as outlined by customer/consultant
Exhibiting excellent interpersonal and communication skills

The candidate

The preferred candidate has the following profile:

Degree in petroleum engineering or other engineering disciplines
A minimum 5-year industry experience with progressive experience managing field operations and personnel
Relevant experience in Oil and Gas
Strong mechanical aptitude with the ability to problem solve, work with hand tools, interpret blueprint diagrams
Strong leadership skills
Ability to multi-task and set priorities
Fluent in English language – both written and verbal
Proficiency in MS PowerPoint, Word, Excel, and Visio software
Valid Class Driver’s license and clean record (required)

We offer

Working with Welltec® means professional challenges and personal development in a demanding but rewarding work environment. A job with Welltec offers great variety in projects and tasks as well as a high degree of responsibility. Welltec® is an equal opportunities employer. We offer good career opportunities for the right candidate and a competitive compensation package

The process

If you are interested in the position submit your resume and cover letter online via the email below.

Applications will be reviewed on an ongoing basis, so we encourage you to apply soon if you believe you fit the role.

Apply now

Please upload your CV and Cover Letter via email by clicking the address below

Open positions

Find your career at Welltec

Openpositions@welltec.com